Stout Built Trellising & Shade Houses casts new light on the table grape industry
Prioritizing the customer, revolutionizing the system
With 16 years of experience in design, Devin Stout, owner of Stout Built Trellising & Shade Houses established a full-service company in Visalia, Calif., earlier this year. He and his staff aim to display their expertise through the design, fabrication, sales and installation of trellising systems. More importantly, they have combined their pioneering trends with an innate willingness to serve their customers.
Stout’s extensive history in design, led him to invest his time, talents and resources into establishing the company. His experience drawing house plans and practicing architect design for custom homes, airports and hospitals has given him insight into transforming conventional trellising systems.
As Stout Built earns credibility based on revolutionary progress, their primary focus remains on value-added services, delivering “a great product and state-of-the-art installation for a fair price,” Stout noted. While others have adopted service fees for their deliveries, Stout Built promotes the timely delivery of their product without the charge. “If you need something, you can call us and we’ll bring it out,” Stout tells his customers, assuring them that they will be taken care of. Customers are quoted a six- to eight-week delivery that is routinely met by the Stout Built crew. But they have been known to exceeded those expectations by making deliveries as early as three to four weeks.
“Every customer is a testimony,” Stout said, alluding to the importance of satisfying their most basic needs. “It’s not just about selling and installing product. We’re about supplying a hassle-free service.” And in so doing, he hopes that his desire to take care of the customer is understood and perceived as authentic.
Stout aided in the development of the Open Arbor system earlier on in his career and today, seeks to reduce existing systems, to their “simplest, and strongest form.” Merely upgrading these systems maximizes the benefits of the product, and intensifies the farmer’s convenience.
The most recent upgrades include the extension of the crossarm in the trellis, which enables the fruit to hang inside the crossarm, rather than on the outer-edge. This opens the top of the vine to expose more light on the fruit. He has also revolutionized the tie-back assemblies, from wire to a more reliable rod and cable. The execution of such innovative ideas and cutting-edge strategies minimizes his passes in the field, substantially reducing the labor costs to his customers.
These advances have proven to be reliable, though Stout is not settled by their efficiency. He has no intention of halting his incessant flow of ideas and creative energies. In his time spent in the field, Stout conceptualizes new ideas with plans to utilize them in the future. Through his experience, he has learned that “it’s not what you have done, but what you’re doing. Not who you have worked with, but who you’re working with. Not what you have brought to the industry, but what you’re bringing to the industry,” he shared. Heeding his own advice, Stout continually strives to offer innovative refinements to his products, for the sake of his customers.
Stout consistently makes the customer his priority and is committed to the production of a product that proves to be steadfast and reliable. The immaculate vineyards that encompass his home office serve as evidence of his dedication to the vines—an extension of the dedication he exerts through his service at Stout Built Trellising and Shade Systems.